大酒店前廳部外籍大堂經(jīng)理發(fā)言稿

　　我的名字叫**，來(lái)自荷蘭。我于2002年大學(xué)(在荷蘭)畢業(yè)后，便去了澳大利亞，經(jīng)過(guò)11個(gè)月的旅程，途徑越南和臺(tái)灣，最后來(lái)到了中國(guó)。我去過(guò)北京、深圳、上海、杭州、寧波，最后我來(lái)到了溫州。
　　現(xiàn)在我已經(jīng)在溫州最好的酒店之一的**大酒店工作了9個(gè)月，并成為了一名外籍大堂副理，帶領(lǐng)其他3名外籍培訓(xùn)生為中外客人，特別是外賓提供最好的服務(wù)。
　　我工作的主要目的就是為來(lái)**大酒店的中外客人提供美好的感受和舒適的服務(wù)。
　　通常，我們都是兩名外籍員工一起工作，這樣我們能夠保證當(dāng)一個(gè)去給客人提供幫助時(shí)，另一位能夠留守在大堂里。
　　我們主要是為前廳部工作，但實(shí)際上，我們的工作也涉及到銷(xiāo)售部和西餐廳。為了提高目前的對(duì)外服務(wù)水平，酒店管理層為我們安排了兩種工作的途徑 – 直接面對(duì)面的服務(wù)和間接的服務(wù)。
　　----直接面對(duì)面的服務(wù)：包括了從客人到店，直到客人離店的所有的面客環(huán)節(jié)。我們幫助客人辦理
……（新文秘網(wǎng)http://120pk.cn省略638字，正式會(huì)員可完整閱讀）……　
業(yè)余生活。我們經(jīng)常被邀請(qǐng)參加各種各樣的酒店組織的活動(dòng)。比如說(shuō)學(xué)做中國(guó)菜。酒店為我們安排中餐大廚，實(shí)地（酒店中廚房）教我們學(xué)做中國(guó)地道的美味佳肴。從中我們不僅了解了中國(guó)文化，而且豐富了我們的業(yè)余生活。
　　我要說(shuō)，能夠來(lái)中國(guó)，能夠來(lái)溫州**大酒店真是太棒了！
　　being an assistant manager in china
　　(wenzhou dynasty hotel)
　　my name is evert, and i come from holland. after my study in holland, i left holland in 2001 to go to australia, i traveled for 11 months and through vietnam and taiwan i ended up in china. my journey in china started in beijing from there i traveled through hairbin, shanghai, ningbo and hangzhou to end in wenzhou in 2002.
　　when i came to wenzhou, i started to work for one of the best hotels in wenzhou – “dynasty hotel”, till now, i have worked for seven months, from a management trainee to an assistant manager now, and lead other three foreign trainees to give the best service to guests from all over the world, especially foreigners.
　　the main purpose of my work is to provide the foreign guests a good feeling and a suitable service.
　　normally, we work with two foreigners at the same time so we can always be sure that one of us is available to help and one of us is in the lobby.
　　mainly other foreign trainees and i work for front office department, but in practice we are also involved with our sales and marketing department and our western restaurant. in order to improve the current standard we have chosen for two approaches: direct or face to face, and indirect ……（未完，全文共5102字，當(dāng)前僅顯示1792字，請(qǐng)閱讀下面提示信息。收藏《大酒店前廳部外籍大堂經(jīng)理發(fā)言稿》）